Shipping policy
Shipping Policy
Last Updated: 3 September 2026
At Old Generation, we are committed to processing and delivering your order as efficiently as possible. This Shipping Policy explains how orders are processed, shipped and delivered when you purchase products through our website.
By placing an order with us, you acknowledge and agree to the shipping terms described below, subject always to your statutory rights under applicable UK consumer law.
1. Order Processing
Orders are normally processed after payment has been successfully received and authorised.
Processing times may vary depending on product availability, order volume, weekends, public holidays and other circumstances.
Orders placed on weekends or public holidays may begin processing on the next business day.
Once your order has been dispatched, you may receive a shipping confirmation containing tracking information where tracking is available.
2. Shipping Destinations
We currently ship to the destinations made available during checkout.
Shipping availability may vary depending on the product, destination and applicable delivery restrictions.
If a particular destination is unavailable at checkout, we may be unable to fulfil the order to that destination.
3. Shipping Methods and Delivery Times
Available shipping methods and estimated delivery times will be displayed during checkout before you complete your purchase.
Unless expressly stated otherwise, delivery time estimates are not guaranteed and may be affected by circumstances outside our reasonable control.
Delivery times may vary depending on:
- The destination address;
- The selected shipping method;
- Carrier operating times;
- Public holidays and weekends;
- Weather or other transportation disruptions;
- Customs processing, where applicable; and
- Other circumstances beyond our reasonable control.
4. Shipping Costs
Shipping charges, where applicable, will be displayed during checkout before you place your order.
The shipping cost may vary depending on the delivery destination, order size, selected delivery method and other applicable factors.
You will have the opportunity to review the applicable shipping charges before completing your purchase.
5. Tracking Information
Where tracking is available, we may provide you with a tracking number or tracking link after your order has been dispatched.
Tracking information is provided by the relevant delivery carrier and may take some time to become active after dispatch.
Old Generation is not responsible for delays in tracking information being updated by the carrier.
6. Delivery Address
Please ensure that your delivery address and contact information are accurate and complete before submitting your order.
We cannot guarantee successful delivery where an incorrect or incomplete address has been provided by the customer.
If you realise that you have entered an incorrect delivery address, please contact us as soon as possible at:
Email: contact@oldgeneration.com
We will make reasonable efforts to assist with an address correction before the order is dispatched. However, we cannot guarantee that changes can be made after an order has been processed or shipped.
7. Delayed Deliveries
While we aim to deliver orders within the estimated delivery period provided at checkout, delays can occasionally occur.
If your order has not arrived within the expected delivery period, please contact us at contact@oldgeneration.com.
We will make reasonable efforts to investigate the delivery status and assist you in resolving the issue.
Nothing in this policy limits any rights you may have under applicable UK consumer law in relation to delayed or failed delivery.
8. Delivery Delays Outside Our Control
Delivery may be delayed by circumstances beyond our reasonable control, including but not limited to:
- Severe weather conditions;
- Natural disasters;
- Transport disruptions;
- Strikes or industrial action;
- Government restrictions;
- Customs delays;
- Carrier disruptions;
- Technical failures; and
- Other events beyond our reasonable control.
Where such circumstances occur, we will make reasonable efforts to keep you informed and minimise any resulting delay.
9. Lost or Missing Packages
If your order appears to have been lost or has not arrived within a reasonable period after the estimated delivery date, please contact us at:
We may contact the relevant delivery carrier to investigate the shipment.
Where applicable, we will provide an appropriate resolution in accordance with our legal obligations and your statutory rights.
10. Damaged Packages
If your package arrives visibly damaged, please contact us as soon as reasonably possible at contact@oldgeneration.com.
Where possible, please provide photographs of the packaging and the affected product. This information may assist us in investigating the issue with the delivery carrier.
Your statutory rights relating to faulty, damaged or non-conforming goods are not affected by this requirement.
11. Customs, Duties and Taxes
For international orders, additional customs duties, import taxes, fees or other charges may apply depending on the destination country and the applicable laws.
Where such charges are not included in the price or shipping charges displayed at checkout, they may be payable by the recipient.
Customs procedures and charges vary between countries and are outside our control.
Customers are responsible for complying with applicable import requirements in their destination country.
12. Refused or Undeliverable Shipments
If a shipment cannot be delivered because of an incorrect address, failure to collect the package, refusal to accept delivery, or another issue attributable to the customer, please contact us at:
Where a package is returned to us, any refund or reshipment will be handled in accordance with applicable law and our Return & Refund Policy.
Nothing in this section limits any statutory rights that apply to you.
13. Delivery to the Correct Person
Delivery may be completed when the goods are delivered to the address provided during checkout or to another person or location authorised to receive the goods on your behalf, subject to the delivery method and applicable law.
We are not responsible for delivery issues caused by inaccurate information supplied by the customer.
14. Split Shipments
Where an order contains multiple products, we may, where necessary, ship the products separately.
If your order is shipped in multiple packages, you may receive separate tracking information for each shipment.
You will not be charged additional shipping costs solely because we divide an order into multiple shipments, unless otherwise clearly stated at checkout.
15. Consumer Rights
This Shipping Policy does not affect your statutory rights under applicable UK consumer protection legislation.
In particular, where applicable, consumers have legal rights concerning delivery under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and other applicable UK consumer legislation.
Where a specific delivery date or delivery period is legally required or expressly agreed, we will comply with our obligations under applicable law.
If goods are not delivered within the applicable legally required period, you may have rights to cancel the contract in certain circumstances.
16. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes to our shipping arrangements, services, carriers, destinations or applicable legal requirements.
The updated version will be posted on this page with a revised "Last Updated" date.
17. Contact Us
If you have any questions regarding shipping, delivery or your order, please contact us at:
Old Generation
Email:
contact@oldgeneration.com