Terms of service
Terms of Service
Last Updated: 3 September 2026
These Terms of Service ("Terms") govern your use of the Old Generation website and your purchase of products from us. By accessing or using our website, or by placing an order, you agree to be bound by these Terms.
Please read these Terms carefully before using our website or placing an order. If you do not agree with these Terms, you should not use our website or purchase products from us.
Nothing in these Terms is intended to exclude or restrict any rights you may have as a consumer under mandatory UK consumer protection law.
1. About Us
This website is operated by Old Generation.
If you have any questions regarding these Terms, your order or our services, please contact us at:
Email: contact@oldgeneration.com
2. Use of Our Website
You may use our website only for lawful purposes and in accordance with these Terms.
You agree not to:
- Use our website for any unlawful or fraudulent purpose;
- Attempt to gain unauthorised access to our website or systems;
- Interfere with the operation, security or functionality of our website;
- Introduce viruses, malware or other harmful material;
- Use automated systems to access or collect information from our website without our permission;
- Copy, reproduce, modify or distribute website content without appropriate authorisation; or
- Use our website in any manner that could damage our business, reputation or the rights of others.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, prices and other information displayed on our website are accurate and up to date.
However, colours and appearance may vary depending on your device, screen settings and other technical factors. Minor variations in appearance do not necessarily indicate that a product is defective or not as described.
We reserve the right to correct errors, inaccuracies or omissions and to update product information at any time before an order is accepted, where permitted by law.
4. Product Availability
All products are subject to availability.
We may limit the quantity of products that can be purchased by a customer or refuse an order where there is a legitimate reason to do so, including circumstances involving suspected fraud, pricing errors, technical errors or unauthorised activity.
If we are unable to fulfil an order that you have already paid for, we will notify you and provide an appropriate refund where required.
5. Prices
All prices displayed on our website are shown in the applicable currency and include any taxes that are required to be included under applicable law, unless expressly stated otherwise.
Delivery charges and any other applicable charges will be displayed during the checkout process before you complete your purchase.
We take reasonable care to ensure that prices displayed on our website are accurate. If a genuine pricing error occurs, we may contact you before processing the order to confirm whether you wish to proceed at the correct price.
6. Orders and Contract Formation
When you place an order through our website, you are making an offer to purchase the products selected by you.
After you place an order, you may receive an order acknowledgement email. This acknowledgement confirms that we have received your order but does not necessarily mean that your order has been accepted.
A contract between you and Old Generation will generally be formed when we confirm acceptance of your order and agree to supply the products to you.
If we are unable to accept your order, we will inform you and, where applicable, refund any payment that has already been taken.
7. Payment
Payment must be made using one of the payment methods made available during checkout.
By submitting an order, you confirm that you are authorised to use the selected payment method.
Payments may be processed by third-party payment service providers. Your payment information may be subject to the terms and privacy policies of the relevant payment provider.
8. Delivery
We will provide delivery information and any applicable delivery charges during the checkout process.
Delivery times provided on our website are estimates unless expressly stated otherwise. Delivery may be affected by circumstances outside our reasonable control.
If there is an unreasonable delay in delivery or a failure to deliver within a legally required period, you may have rights under applicable UK consumer law, including rights to cancel the contract in certain circumstances.
9. Returns, Cancellations and Refunds
Consumers purchasing goods online may generally have a statutory right to cancel their order within 14 days of receiving the goods, subject to applicable legal exceptions.
For full information about cancellations, returns and refunds, please review our Return & Refund Policy.
Nothing in our returns policy or these Terms limits your statutory rights regarding faulty, damaged, misdescribed or otherwise non-compliant goods.
10. Faulty or Incorrect Goods
If you receive goods that are faulty, damaged, not as described or otherwise do not comply with applicable UK consumer law, please contact us at:
Depending on the circumstances, you may have legal rights to a repair, replacement, price reduction or refund under applicable UK consumer protection legislation.
These statutory rights are not affected by these Terms.
11. Intellectual Property
Unless otherwise stated, all content available on our website, including text, graphics, logos, images, product descriptions, designs, photographs, videos, software and other materials, is owned by or licensed to Old Generation and may be protected by intellectual property laws.
You may access and use website content for your personal, non-commercial use in connection with using our website and purchasing our products.
You must not reproduce, distribute, modify, publicly display, sell, license or otherwise exploit our content without our prior written permission, except where permitted by law.
12. User Content
If our website allows you to submit reviews, comments, photographs or other content, you are responsible for ensuring that the content you submit is lawful and does not infringe the rights of any third party.
You must not submit content that is unlawful, defamatory, threatening, abusive, misleading, discriminatory, obscene, fraudulent or otherwise inappropriate.
By submitting content to us, you confirm that you have the necessary rights and permissions to submit that content.
13. Third-Party Services and Links
Our website may contain links to websites, services or applications operated by third parties.
Third-party services may be subject to their own terms and privacy policies. We are not responsible for the content, availability, security or practices of third-party websites or services that are outside our control.
14. Website Availability
We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted, secure or free from errors.
We may temporarily suspend, restrict or modify access to the website where necessary for maintenance, security, technical issues or other legitimate business reasons.
15. Limitation of Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful under applicable UK law.
In particular, nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.
Subject to the above, we will only be responsible for losses that are reasonably foreseeable consequences of our breach of these Terms or our legal duties.
Nothing in these Terms affects your statutory rights as a consumer.
16. Indemnity
To the extent permitted by applicable law, you agree to be responsible for losses or costs reasonably incurred by us as a result of your unlawful use of our website, your violation of these Terms, or your infringement of the rights of another person.
This provision does not apply to the extent that such liability cannot lawfully be imposed on you.
17. Privacy
Our collection and use of personal data is governed by our Privacy Policy.
Our Privacy Policy explains how we collect, use, store and protect personal data in accordance with applicable UK data protection legislation.
18. Changes to These Terms
We may update these Terms from time to time to reflect changes to our business, services, website, technology or legal requirements.
The version of the Terms applicable to your purchase will generally be the version in effect when your order is accepted, unless a change is required by law.
We will update the "Last Updated" date whenever these Terms are amended.
19. Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales, subject to any mandatory consumer protection rights that apply to you.
If you are a consumer, you may also have the right to bring proceedings in the courts of the part of the United Kingdom in which you live, where applicable under mandatory consumer protection rules.
Nothing in this section prevents you from relying on any mandatory rights or protections available to you under applicable UK consumer law.
20. Severability
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision shall be interpreted or modified to the minimum extent necessary to make it lawful and enforceable where possible.
If the provision cannot be made lawful or enforceable, it shall be removed to the extent necessary, and the remaining provisions will continue in full force and effect.
21. Entire Agreement
These Terms, together with our Privacy Policy, Return & Refund Policy and any other policies expressly incorporated into these Terms, constitute the terms governing your use of our website and your purchase of products from us.
Nothing in these Terms is intended to remove or restrict any statutory rights that cannot lawfully be excluded.
22. Contact Us
If you have any questions, concerns or complaints regarding these Terms or your order, please contact us:
Old Generation
Email:
contact@oldgeneration.com